Terms of Service & Refund Policy

1. PARTIES AND SUBJECT

Service Provider (hereinafter the "Company"):

Data Controller / Service Provider: METAZEN BİLİŞİM VE DANIŞMANLIK LİMİTED ŞİRKETİ
MERSIS No: 0619134019200001
Tax Office / No: Meram V.D. / 6191340192
Address: Malazgirt Mah. Eyüp Sultan Cad. B Blok 1.-2. Girişler B1. Giriş No: 57 İç Kapı No: 406 Selçuklu/Konya
Phone: +90 543 449 42 99
E-mail: info@dytseydaertas.com
KEP (Registered E-Mail): metazenbilisim@hs06.kep.tr

Service Recipient ("Client"): The natural or legal person purchasing the online nutrition consultancy service from the Company identified above.

Subject: This agreement governs the sale, performance, fee, withdrawal terms, and the rights and obligations of the parties regarding the personalised online diet/nutrition consultancy service provided electronically by the Company. The provisions of Law No. 6502 on the Protection of Consumers, the Distance Sales Regulation (OG: 29188), Law No. 6563 on the Regulation of Electronic Commerce, and the Turkish Code of Obligations apply.

2. MEDICAL DISCLAIMER & RESPONSIBILITY (IMPORTANT)

2.1. Not Medical Intervention: None of the services, content, or data provided by the Service Provider constitute medical diagnosis, treatment, or a doctor's examination. The information on this site is for general informational and nutritional consultancy purposes only.

2.2. Physician Approval: The Client is obliged to undergo a medical check-up by a qualified physician before implementing any suggestions and must inform the Dietitian of any existing medical conditions.

2.3. Limitation of Liability: The Company cannot be held responsible for any health issues that may arise from the application of information found in calculation tools or blog posts without professional medical support.

3. RIGHT OF WITHDRAWAL, REFUNDS, AND SUSPENSION POLICY

3.1. Exception to the Right of Withdrawal: Pursuant to Article 15 of the Regulation on Distance Contracts (dated 27.11.2014), "services performed instantly in the electronic environment" and "goods/services prepared in line with the consumer's wishes or personal needs" are exempt from the right of withdrawal. Since nutritional programs are personalized, no refunds shall be issued once the service has commenced (i.e., once the program is delivered or the first consultation has taken place).

3.2. Service Suspension and Rescheduling (Flexibility Rights): To ensure Client satisfaction despite the non-refund policy, the Company grants the following flexibility rights:

• Monthly Usage Quota: Clients with 1, 2, or 3-month packages are entitled to 1 (one) suspension (freeze) right per 30-day period.
• Duration Limit: A single suspension period cannot exceed 7 (seven) calendar days. Unused rights cannot be carried over to the following month.
• Notification Requirement: Requests for suspension must be submitted in writing (via email or official WhatsApp line) at least 24 hours prior to the scheduled appointment or new program delivery date.
• Extension of Service: The suspended duration will be automatically added to the end of the current package term.

4. PAYMENT AND INVOICING TERMS

4.1. Third-Party Payments: If the payment is made by a third party (spouse, relative, friend, etc.) other than the Client, the payer acknowledges that this amount is sent as the Client's service fee and waives any right to claim a refund or credit from the Service Provider (the Company).

4.2. Payment Description: The Client or the third-party payer is responsible for adding the "Full Name of the Client" in the bank transfer description. The Service Provider cannot be held responsible for registration errors caused by the absence of the Client's name.

4.3. Invoicing: Invoices are issued in the name of the actual Service Recipient (Client), not the person who transferred the funds. For Clients residing abroad, invoices are issued in accordance with international regulations and VAT exemption (Service Export) rules.

4.4. Proof of Service: The "Client's Name" in the bank receipt, combined with the approval of these terms, shall be considered conclusive evidence that the payment was made in exchange for services and does not constitute a loan or debt relationship.

5. DISPUTE RESOLUTION

5.1. Consumer Arbitration Board / Court: For consumer disputes arising from this agreement, the Client retains the right to apply to the Provincial/District Consumer Arbitration Boards located at the Client's place of residence or where the service was purchased, within the monetary thresholds annually determined by the Ministry of Trade under Law No. 6502 on the Protection of Consumers; for disputes above these thresholds, the Client may apply to the Consumer Courts.

5.2. Complaints and Information: The Client may submit any complaint, question, or request regarding the service in writing to info@dytseydaertas.com. Complaints are responded to within 30 days at the latest.

6. COMPETENT COURT AND ENFORCEMENT OFFICE

For commercial disputes outside the scope of consumer law, the Courts and Enforcement Offices of Konya, Turkey have jurisdiction. For Clients qualifying as consumers, the right to apply to the Consumer Arbitration Board/Court set out in Article 5 is always reserved.

7. ENTRY INTO FORCE AND INTEGRITY OF AGREEMENT

This agreement enters into force when the Client actively confirms it by electronically checking the "I have read, understood and accept this Agreement" consent box on the online counselling application form, and subsequently pays the service fee. Payments made without checking the consent box shall be refunded by the Company and the agreement shall be deemed not concluded. The invalidity of any provision of this agreement does not affect the validity of the other provisions. The agreement is applied as a whole together with our KVKK/GDPR Privacy Notice and Cookie Policy.